Shaft Melter Service and Technical Support

Shaft Melter Service and Technical Support

Our shaft melter service, technical support and parts department stand behind all our product lines. You can rely on Team Striko for a wide range of services.

  • Installation
  • Commissioning
  • Inspection
  • Maintenance
  • Programming issues
  • Troubleshooting
  • Replacement of wearing parts
  • Repair
  • Furnace Relines for StrikoMelter® and Westomat®

We also offer a service package program, and will be happy to consult with you to create a shaft melter or related equipment service package that is customized to your individual requirements.
To contact the service department:
Main Service E-Mail:

Service Manager:
Kevin LaPoint
Office direct: +1.616.931.3814
Cell: +1 616.990.0357

Service Specialist:
Dave Septer
Office direct: +1.616.931.3810
Cell: +1 616.990.5532

Service Technicians:
Dalton Gebben
Office direct: +1.616.931.3824
Cell phone: +1.616.634.6656

Paul Benoit
Office direct: +1.616.931.3818
Cell phone: +1.616.334.6329

Technical Support:
Office direct: +1.616.990.0357

Controls and Electrical Engineer:
Matt DeBacker
Cell phone: +1.616.634.7769


Shaft Melter Spare Parts

We keep 95% of wearing parts in stock and 80% of common spares in stock to expedite a speedy delivery.

To contact the spare parts department:

Spare Parts Coordinator:
Mary Brennan
Office direct: +1.616.931.3819
Toll free: +1.855.STRIKO1